Southwest Airline’s founder Herb Kelleher famously said: “If you treat your employees right, guess what? Your customers come back and that makes your shareholders happy.” This simple declaration ...
The U.S. Court of Appeals for the Sixth Circuit recently held that an employer will be liable for a customer’s harassment of an employee only when it intends for such harassment to occur. This ruling ...
Picture this: It’s late Friday evening and you are almost packed up for the weekend when your human resources manager knocks on your office door. Judging by the look on his face, you two aren’t going ...
From Cooper v. Dolgencorp, LLC, decided Thursday by the Sixth Circuit, in an opinion by Judge Mathis, joined by Judges Moore and Murphy: In 2016, Cooper began working for CCCI as a delivery ...
The Oregon Employment Department (OED) has released a comprehensive report on its ongoing effort to improve customer service ...
Employers can be legally liable for harassment toward an employee caused by a third party, such as a customer, visitor, vendor or contractor. A video recently surfaced of a server from a pizza ...
Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...
No written contract, no restraint clause, no confidentiality agreement — and a departing manager who took the customer list on his way out. That is the scenario at the heart of a recent New South ...
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