Two terms that have many interpretations because of the multiple definitions for the words assurance and control…. One definition of quality assurance is: all the planned and systematic activities ...

Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...

Quality is the name of the game when your business is in the business of product creation. Whether your product is a fast food hamburger or hardware that may one day become part of a jet airplane, ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

The process of verification and validation of software. It strives to prove that there are problems and thereby allows those problems to be solved before a system goes into production. At each stage ...